Our global IT service desk services are comprised of certified, IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Infinite IT’s service desk services provide our customers with professional and immediate help desk support without the costly overhead. Our IT service desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.
Industry-Leading IT Services and Support
Based out of our Toronto headquarters, our information technology Help Desk Support utilizes the Infinite IT Continuous Process Improvement (CPI) model. This model is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT help desk services- also known as helpdesk support - our CPI model is adaptable to the specific needs of your organization and its employees.
Infinite IT utilizes our own proprietary IT Service Management platform (ITSM) which enables our IT service desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours to enable us to solve problems right the first time.