Here when something needs attention.
Already an Infinite client? Submit a ticket to ControlBase, our help desk, and track it through to resolution — backed by the same team that built your system.
Have a dedicated desk?
Managed-account clients get their own intake — tickets are pre-tagged to your account and routed straight to the team that runs your systems.
Tell us what's happening.
This goes straight into ControlBase, our help desk, and routes to the right technician automatically. The more detail you give — what, where, and since when — the faster we can fix it.
Already have a ticket? Track it in the portal →
From ticket to resolved.
Submit
Open a ticket in ControlBase, or reach us by phone or email. Tell us what's happening and where.
Triaged & prioritized
Your ticket lands with our team, who assess urgency and route it to the right technician.
Resolved & confirmed
We fix it — remotely where we can, on-site when we can't — and confirm it's right before closing.
Not a client yet?
ControlBase tickets are for existing Infinite clients. If you're planning a new project, start with a free assessment and we'll take it from there.
Support hours: Mon–Fri, 9:00am – 5:00pm ET
Ready to start?
Book a free assessment and we'll come back with a clear, fixed-scope plan for your space.